Shipping policy

Processing Time Orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.

Domestic Shipping (South Africa)

Standard delivery: 3–5 business days

Express delivery: 1–2 business days

Free standard shipping on orders over R1,500

International Shipping

Delivery times: 7–21 business days depending on destination

Shipping costs calculated at checkout

Customs duties and import taxes are the responsibility of the buyer.

Tracking Once your order is dispatched, you'll receive a tracking number via email. Allow 24–48 hours for tracking to update.

Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at shopluxurylunara@gmail.com. We'll investigate with the courier on your behalf.

Note: LUNARA is not responsible for delays caused by customs, courier disruptions, or incorrect addresses provided at checkout.